Privacy Policy Last updated: April 2026
FirmVoice is a DBA (doing business as) of Redline Marketing LLC ("we", "us", or "our"). We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit our website.
1. Information We Collect We may collect the following information when you book a service or contact us:
Your name and contact details (email address, phone number)
Booking preferences and appointment history
Any information you voluntarily provide in messages or forms
2. How We Use Your Information We use your information to:
Confirm and manage your bookings
Send appointment reminders and follow-up communications
Improve our services and respond to enquiries
Comply with legal obligations
3. SMS Communications By providing your phone number, you consent to receive SMS text messages from FirmVoice related to your bookings, appointment reminders, and service updates. Message frequency varies. Message and data rates may apply.
To opt out of SMS messages at any time, reply STOP to any message. For help, reply HELP or contact us at [email protected] or (814) 228-5800.
We do not share your phone number or SMS opt-in information with third parties for their own marketing purposes.
4. Opt Out You may opt out of receiving any communications from us at any time by:
Replying STOP to any SMS message
Calling us at (814) 228-5800
Your request will be processed promptly and you will receive no further communications.
5. Data Security We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. While no method of transmission over the internet is 100% secure, we are committed to protecting your information using industry-standard practices.
6. Sharing Your Information We do not sell or rent your personal data. We may share it only with trusted third-party service providers who assist us in operating our business, under strict confidentiality agreements.
7. Data Retention We retain your personal data only for as long as necessary to provide our services or as required by law. You may request deletion of your data at any time by contacting us.
8. Your Rights You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at [email protected] or (814) 228-5800.
9. Cookies Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings at any time.
10. Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. Contact Us If you have any questions about this policy, please contact us at [email protected] or (814) 228-5800.